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Integrations

Pipedrive integration with Just Call

Cloud telephony platform for sales and customer service teams integrated with Pipedrive
Pipedrive / Pipedrive Integrations / Just Call
Just Call

JustCall is a cloud-based business communication platform that allows companies to manage and automate their interactions with customers through multiple channels, such as phone calls, SMS, emails and WhatsApp.

JustCall is designed for sales, customer support and operations teams, offering advanced tools for contact management, workflow automation, and conversation analysis. The platform easily integrates with other CRM systems, such as Pipedrive and productivity tools, allowing companies to centralize their communications and improve efficiency in customer relationship management.

In addition, JustCall offers features such as call recording, intelligent routing, and AI-powered analytics to optimize interactions and make more informed decisions.

At Imanta we are JustCall Certified partners.

 

Free trial. Versions of 19 €, 29 € and 49 € per month billed annually.
Automatización de tareas, Call Center

On integration

 

01 Why do we like it?

At Imanta, we like JustCall because it is a complete solution that simplifies the management of business communications, allowing us to offer a more efficient and personalized service to our customers. Here are some of the specific points that have convinced us:

  1. Easy Integration: JustCall connects seamlessly with Pipedrive, allowing us to have all communications and customer data centralized in one place. This saves time and reduces errors by avoiding data duplication.
  2. Task Automation: JustCall’s ability to automate repetitive tasks, such as sending reminders or scheduling calls, allows us to free up time to focus on strategic tasks that bring more value to our customers.
  3. Real-Time Analytics: Conversation intelligence and real-time analytics tools provide valuable insights into customer interactions. This helps us to continuously improve service quality, identify sales opportunities and solve problems faster.
  4. Scalability: JustCall offers a flexible pricing structure that adapts to our growth. We can start with a basic plan and, as our needs grow, scale to more advanced options without hassle.
  5. Advanced Functionality: Automatic call recording, real-time transcripts and intelligent routing allow us to maintain a high level of control and supervision over every interaction, ensuring that no opportunity is missed and that every customer receives the right attention.
  6. Regulatory Compliance: The platform complies with data protection regulations, such as GDPR, which gives us peace of mind when handling our customers’ sensitive information.

In short, JustCall not only improves our operational efficiency, but also enables us to offer a higher quality service, tailored to the specific needs of our customers, keeping us one step ahead in a competitive business environment.

02 When do we recommend it?

At Imanta, we recommend JustCall to companies looking to improve the management and efficiency of their customer communications, especially those that need to centralize and automate processes in sales, support, or customer service teams.

JustCall is ideal for companies of various sizes, from small startups that are just beginning to scale their operations, to medium and large companies that handle a high volume of daily interactions.

We recommend JustCall for:

  1. Sales and Support Teams: Companies that rely on constant contact with customers and prospects through multiple channels (calls, SMS, emails, WhatsApp) will greatly benefit from JustCall’s features.
  2. Businesses Seeking Automation: If a company needs to automate tasks such as customer tracking, appointment scheduling or sending reminders, JustCall offers tools that simplify these processes and reduce the operational burden.
  3. Organizations Needing Robust Integrations: JustCall is ideal for companies that already use CRMs such as HubSpot, Salesforce, or Zoho, as the platform easily integrates with these tools, allowing for a seamless and seamless experience.
  4. Growth-Oriented Companies: For growing companies that need a scalable platform, JustCall offers flexible plans that can be adjusted as communication needs and team size increase.

At the budget level, JustCall offers a wide range of options:

  • Startups and Small Businesses: JustCall offers an affordable basic plan that allows small businesses to start using the platform with minimal investment.
  • Mid-Sized Businesses: For organizations with larger sales or support teams, JustCall’s standard plan provides a balance between cost and functionality, with a competitive price of €19/user/month.
  • Large Enterprises or Companies with Specific Needs: JustCall also offers premium plans with customized pricing, ideal for companies that require advanced functionality, priority support, and customization to their specific needs.

In summary, we recommend JustCall to companies that value efficiency, automation, and the ability to scale their communications operations without compromising customer service quality. It is a solution suitable for a wide range of budgets and business needs.

03 Main functionalities

Among JustCall’s many features, here are 10 of them

  1. Centralization of Communication Channels: Management of calls, SMS, emails and WhatsApp from a single platform, allowing comprehensive monitoring of all customer interactions.
  2. Workflow Automation: JustCall enables the automation of repetitive tasks, such as sending reminders, scheduling calls and customer follow-up, which optimizes operational efficiency.
  3. Call Recording and Transcription: All calls can be automatically recorded and transcribed, facilitating the review and subsequent analysis of customer conversations.
  4. Intelligent Call Routing: The intelligent routing system directs calls to the most appropriate agent according to predefined criteria, improving efficiency and customer satisfaction.
  5. Integrations with CRM and Productivity Tools: JustCall easily integrates with popular CRMs such as HubSpot, Salesforce, Zoho, and other tools, allowing for seamless synchronization of data and activities. We have JustCall integrated with Pipedrive and it works seamlessly.
  6. Conversation Analysis and Reporting: Advanced analytics tools generate detailed reports and provide insights into customer interactions, helping to make more informed decisions.
  7. IVR (Interactive Voice Response): Setting up interactive voice response menus to automatically direct customers to the correct department or agent, improving the user experience.
  8. Call Queuing and Distribution: Call queue management to ensure that no important calls are missed, with automatic distribution based on availability and customized rules.
  9. Click-to-Call and Power Dialer: Functionality that allows you to make calls directly from the browser or CRM with a single click, and a Power Dialer to increase productivity in call campaigns.
  10. Regulatory Compliance and Security: JustCall complies with regulations such as GDPR and offers advanced security measures to protect sensitive customer information.

These features make JustCall a powerful platform for companies looking to improve efficiency, automate processes and provide excellent customer service through multiple communication channels.

04 Alternatives

There are some alternatives to JustCall, among which we highlight:

1. Aircall

  • Main functionalities:
    • Native integration with more than 100 tools such as CRM, help desks and collaboration software.
    • Advanced call routing with options such as IVR, queuing and skill-based distribution.
    • Detailed real-time analysis with customizable dashboards and automatic reporting.
  • Main difference with JustCall: Aircall stands out for its intuitive interface and ease of use, ideal for companies looking for a quick implementation without the need for a robust technical team.

RingCentral

  • Main functionalities:
    • Unified platform for calls, videoconferences, SMS and fax in a single system.
    • Advanced collaboration tools such as team messaging and real-time file sharing.
    • Robust integrations with enterprise systems and productivity applications such as Microsoft 365 and Google Workspace.
  • Main difference with JustCall: RingCentral offers a more complete solution for unified communications, including video conferencing and team collaboration, making it ideal for companies looking to centralize all their communications on a single platform.

3. Dialpad

  • Main functionalities:
    • Built-in artificial intelligence for real-time transcription and automatic suggestions during calls.
    • Ability to make and receive calls from any device with the same seamless experience.
    • Centralized administration with detailed control over security and communication policies.
  • Main difference with JustCall: Dialpad is differentiated by its focus on artificial intelligence, offering advanced transcription and real-time analysis tools that boost productivity and accuracy in call management.

4. Nextiva

  • Main functionalities:
    • VoIP phone system with HD audio quality and advanced call routing and transfer functions.
    • Integration with CRM and automation functionalities to improve customer management.
    • Detailed analysis and reporting to monitor equipment performance and optimize processes.
  • Main difference with JustCall: Nextiva focuses on the simplicity and stability of its VoIP system, standing out for its exceptional audio quality and reliability, being ideal for companies that prioritize clear and consistent voice communication.

5. Zadarma

  • Main functionalities:
    • Free virtual PBX
    • Multifunctional customer relationship management system, called Teamsale.
    • Calling applications, incoming call forwarding and number portability.
    • eSIM for travel.
    • CRM integration.
  • Main difference with JustCall: Portability and virtual PBX are perhaps the two biggest differences of Zadarma.

05 Contact for more information

If you would like more information on how we can help you with your Pipedrive implementation or integration, please contact us:

06Whychoose Imanta to implement and integrate Pipedrive?

We are from Sales

We like selling, not technology. We know what we want. We have the same problems and speak the same language as the sales teams.

Experts in CRMs

We have used and sold Salesfroce, Hubspot, Soho, Microsoft Dynamics, Insightly. What we value about Pipedrive is the simplicity, the potential and the costs.

Experts in the Process

Our golden rule is to invest 90% of the resources in the process and people. And 10% in technology. Success is in the adoption by the sales team.

Data Experts

Not creating silos of sales data allows you to access and activate information in real time. Selling is about being in the right place at the right time.

Integration Experts

Sales teams that integrate productivity apps and marketing data sell (1.5%) more and faster (12%). On average there are 4 apps connected to Pipedrive.

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